Shipping policy

At Nolia, we believe your wellness journey shouldn't start with waiting. Every order is handled with care so your Nolia products reach you as quickly as possible — fresh, sealed, and ready to support your body.

1.  Order Processing

All orders are typically processed within 1–2 business days of payment confirmation.

  • Orders placed Monday–Friday are processed the same or next business day.

  • Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.

  • During high-volume periods — such as promotional events, product launches, or major holidays — processing may extend up to 4 business days. We'll keep you informed.

2.  Shipping & Delivery Timeframes

Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:

LOCATION *ESTIMATED SHIPPING TIME
United States 5-12 Business days
Canada, Europe 5-12 Business days
Australia, New Zealand 7-14 Business days
Mexico, Central America, South America 15-30 Business days

*Note: The days listed above are only estimates in business/working days and do not include our 2-5 day processing time. 

While we will do all that we can to make sure you order is delivered on time,

Nolia cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.

Duties, Taxes, and Other Fees:

International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient.

Nolia has no control over these charges, nor can

Nolia predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information. 

3.  Order Tracking & Shipping Notifications

The moment your order leaves our warehouse, you'll receive a shipping confirmation email with your tracking number. Here's what to expect:

  • Tracking links become active within 24–48 hours of shipment.

  • If your tracking hasn't updated after 48 hours, please reach out — we're happy to investigate.

  • Check your spam or promotions folder if you haven't received a confirmation email.

4.  Shipping Delays

We do everything we can to meet delivery windows, but some delays are beyond our control. Nolia is not liable for delays resulting from:

  • Carrier disruptions or service outages

  • Severe weather or natural events

  • Customs or import processing (international orders)

  • Incorrect or incomplete shipping information provided at checkout

5.  Shipping Address Accuracy

Please double-check your shipping address before completing checkout. Nolia is not responsible for packages delivered to incorrect addresses provided at the time of purchase.

  • Contact us immediately at hello@noliadaily.com if you notice an address error after placing your order — we'll do our best to intercept it.

6.  Lost or Damaged Packages

If your order arrives damaged or you believe it has been lost in transit, please contact us for assistance.

  • Include your order number and a photo of any damaged packaging.

  • We'll work with you to make it right — whether that's a replacement, store credit, or another resolution.


Questions About Your Order?

Our support team is ready to help. Reach out and we'll respond within hours.

BUSINESS INFORMATION

Nolia
111 NE 1st St, 8th Floor, 88380,
Miami FL 33132, United States

Email: hello@noliadaily.com
Hours: Monday to Friday, 9:00 a.m.–5:00 p.m. EST